Frequently Asked Questions (FAQ)
Orders & Account
I forgot my password, what should I do?
Click on "Forgot password" on the login page and follow the instructions sent by email to reset your password.
Can I modify my order?
Once payment is completed, no changes can be made. If you wish to add items, we recommend placing a new order.
I didn't receive an order confirmation email, what should I do?
Please check your spam or junk folder first. If you still cannot find the confirmation, contact us using the contact form and we will assist you.
My item arrived damaged or incorrect, what should I do?
If your item is damaged or incorrect, please inform us upon receipt. Take a picture of the item and send it via the content form. Please specify if you would like a replacement. Our team will resolve the issue as quickly as possible.
Shipping & Delivery
What shipping methods are available?
For deliveries within France, we offer Mondial Relay and La Poste services. For international shipments, we use DHL. Shipping fees are calculated at checkout based on your destination and chosen method.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees will be added at checkout based on the delivery method selected and your destination.
Will I have to pay duties and taxes on my international order?
Since we ship from France, shipping fees paid at checkout do not include local customs duties and taxes. Any additional customs fees or taxes imposed by your country remain the responsibility of the customer.
When will my order be delivered?
Delivery times depend on the location. In France, allow 2 to 3 business days. For international shipments, it can take 7 to 16 business days. You will receive a tracking number by email once your order is shipped.
Returns & Refunds
Can I exchange an item?
We do not offer direct exchanges. You may return your item and place a new order for the desired item.
Can I return an item for a refund?
Yes, you can return your order within 14 days of receipt, provided that:
- Items are unworn.
- Items are undamaged.
- Original tags remain attached.
Returns must be requested via your account portal.
How long does it take to get a refund?
Upon receiving your return, we will inspect the items to ensure return criteria are met. If approved, your refund will be processed within 14 days.
Are return shipping costs covered?
We do not cover return shipping costs; they are the responsibility of the customer. We recommend using a trackable shipping service, as There Can Be Hundreds is not responsible for lost or stolen packages.
